Call 877-238-0640 to speak to a customer care specialist.
Starkey Remote TeleCare Always Included with our Team of Audiologists
Audiogram & Setup
Order any Starkey model, programmed to your audiogram prescription & shipped to your doorstep. Same day shipping available.
Phone & Video Visits
Request video & phone visits with real time remote programming adjustments from anywhere. Simply call & email customer care.
Remote Adjustments
Receive real-time programming and settings changes via our team of Audiologists. Receive unlimited complete care from your smartphone.
More About Starkey Remote Care
Our Starkey remote care consists of programming to your audiogram followed by unlimited remote adjustments by our team of Audiologists. Starkey has developed a smartphone application in which personalized settings changes and precise adjustments can be made remotely by a hearing care provider. You can simply download these apps via the app store on your smartphone. Our team of Audiologists & customer care coordinators are available via phone & email support from Monday to Friday between 8AM and 5PM CST.
Start Your Free 60 Day Trial
Audiogram & Order
A valid Audiogram is required with any prescription hearing aid order. Simply call us at 877-238-0640, or place your order online. You will be prompted to upload your test during checkout, or simply email your recent audiogram to support@fithearing.com and a member of our team will reach out upon receipt. If you have not been tested recently, simply call us at 877-238-0640, and we will help you coordinate a test.
Wear Your Hearing Aids
A FitHearing Audiologist will program your hearing aids, and they will be on your doorstep ready-to-wear in about 7-10 days. Wear them and contact our patient care team in order to request any consultation or adjustments with one of our Audiologists. Most hearing aid users need several visits with their Audiologist. A few remote video visits & adjustments will ensure optimal performance from your hearing aids.
Care from Anywhere
Anytime you need assistance, one of our Audiologists will remotely access your hearing aids to make programming & settings adjustments. Additionally, speak directly to a patient care coordinator during these times and receive instant solutions to your needs, such as Bluetooth connectivity, hearing aid maintenance and troubleshooting. Receive a 100% refund if you are not satisfied after 60 days.
FitHearing CustomerVerified review - view original
FitHearing CustomerVerified review - view original
FitHearing CustomerVerified review - view original
Verified review - view original
FitHearing CustomerFitHearing CustomerFitHearing CustomerPrompt, friendly service delivered as promised with results as expected!
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FitHearing CustomerFitHearing CustomerAnna and Amy have been very helpful in resolving Bluetooth problems with my new hearing aids.
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FitHearing CustomerVerified review - view original
FitHearing CustomerVerified review - view original
I originally thought about a Phonak, but I am loving this set. They’re rechargeable, small and discreet despite being BTE. I’m finding them so comfortable, I forget I’m wearing them! The sound quality is good, and being able to stream to them from my phone is a game changer for me. For the first time in my life, sound on my “bad ear” is understandable.
Doesn’t work as well as I’d hoped. Sound transmitted is weak.
Hi Keith! Thank you for your response. I will call you to set up an appointment with the audiologist so we can resolve this issue!
Best,
Amy
Works very well and battery life is unbelievable!
This directional cross doesn’t work. I still have no idea where the sounds are coming from.