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What is the TeleCare Process?
Audiogram & Order
A valid Audiogram is required with any prescription hearing aid order. Simply call us at 877-238-0640, or place your order online. You will be prompted to upload your test during checkout, or simply email your recent audiogram to support@fithearing.com and a member of our team will reach out upon receipt. If you have not been tested recently, simply call us at 877-238-0640, and we will help you coordinate a test.
Wear Your Hearing Aids
A FitHearing Audiologist will program your hearing aids, and they will be on your doorstep ready-to-wear in about 7-10 days. Wear them and contact our patient care team in order to request any consultation or adjustments with one of our Audiologists. Most hearing aid users need several visits with their Audiologist. A few remote video visits & adjustments will ensure optimal performance from your hearing aids.
Remote Care from Anywhere
Anytime you need assistance, one of our Audiologists will remotely access your hearing aids to make programming & settings adjustments. Additionally, speak directly to a patient care coordinator during these times and receive instant solutions to your needs, such as Bluetooth connectivity, hearing aid maintenance and troubleshooting. Receive a 100% refund if you are not satisfied after 60 days.
Verified review - view original
Wasn’t able to connect it to my TV. They send a return shipping label no questions asked and immediately refunded what I had paid.
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Makea watching TV so much easier! I don’t need it loud enough for the neighbors to hear anymore.
Verified review - view original
Works exactly as described. A great way to listen to TV without bothering others.
Verified review - view original
Verified review - view original